marijo Van Der Elst

4/5

a month ago

Our second stay at the hotel and things have changed slightly but still a great stay at this hotel. We got looked after really well as it was out anniversary. The room was good but needed a bit of maintenance. The TV was big but you could only watch a few channels at best and no movie channels. Breakfast was good but certain items was cold. The waffles were amazing. I can recommend this hotel. The price is high but its well worth it

Niall OHea

2/5

a week ago

Three star hotel at best!
The location is excellent but the actual hotel lacks any charm. If you have a voucher then by all means enjoy the value but avoid if paying full fair.
Breakfast – average buffet and overly busy
Dinner – bland
The hotel doesn’t know what it wants to be so allows discounted travelers to mix with those expecting 4star .. the result is everything suffers.
Would not return.

Jordan Lewis

5/5

a month ago

We had a lovely three course evening meal here whilst on a short trip to London bought through Groupon. It’s in a beautiful location with a gorgeous grand dining room.

Our host was Renata and right from the start she was so lovely and kind and funny and attentive. We loved her so much.

The food was also nice. I went for the fish and chips and they had a lovely crispy batter and the chips were AMAZING!!!

Xenia

4/5

2 weeks ago

Was a nice hotel with nice staff. However within a couple hours it seemed that everyone kept knocking at my door. Three times! I feel like unless the guest requests a service it shouldn’t happen, after all what do we have wonderful phone to call reception etc. for? Overall had a nice stay.

Taisiia Berg

5/5

3 weeks ago

17 o’clock tea was recommended by hotel staff.
I was tired after walks and excursions in London and asked to sit not in the centre right under a chandelier (where I would feel myself like strangers look at me through a magnifying glass) but somewhere in the corner from where I could see all: staff and guests.

They found such place and laid the table there.
It was a great experience in the beautiful and lovely place. I could not even eat all what they brought – so many different mini snacks and tea of course was great.

Babli Sharma

5/5

a month ago

Luxurious, elegant and surprisingly quiet. High ceilings, marble and glass. Beautiful location next to the Thames and Whitehall. Courteous and friendly staff. Amazing afternoon tea. Grand piano. Lovely atmosphere. Highly recommended.

John Dupuy

5/5

in the last week

The staff were friendly and very helpful.
The location was was extraordinary. In walking distance of everything one would want to visit in the heart of London, but located on a very quiet street. Connected to the National Liberal Club full of history and the felt presence of Winston Churchill. Very nice rooms, bar, restaurant. Highly recommended.

Duncan Beddows

3/5

2 weeks ago

Excellent location and prices are one of the better you find in the local area.

The hotel is ok but lacks a bit of soul. Rooms are nothing special, small and some are windowless! Beds were tiny and I didn’t find them comfortable. Can’t really fault the service, they try hard. Breakfast was nice enough but the choice in the hotel bar could have been better. Overall the experience sadly isn’t as impressive as the hotel looks from the outside.

Value if you need a bed for the night but there are better places if the hotel is part of your holiday.

John Pearce

5/5

2 months ago

Had a fantastic 2 nights at the hotel. The location was perfect to explore London and within walking distance of many attractions including the theatres. Very friendly welcome and a lovely atmosphere. Thank you

John Sullivan

5/5

4 weeks ago

I wish I could rate this hotel more than 5 stars….. Just excellent all round. The hotel and room is spotlessly clean, staff super friendly and can not do enough for you. Breakfast is fantastic, check out is later than usual and stored our luggage whilst we went off to the theatre. Even when we got back later I the day to collect luggage, the staff still told us to relax and take our time. Just a brilliant stay, great location and cannot recommend highly enough. Thank you Raddison Blu.

Josie

5/5

a month ago

Friendly staff, always there to help you with directions if needed. The rooms are spacious and comfortable. Breakfast has a great selection of hot and cold foods with the option to order from a menu. Absolutely love staying here.

Simon Archer

5/5

a month ago

Fantastic hotel with a very good central location. Staff were very helpful and friendly and the room was excellent.
The hotel was between 2 underground stops (which were only a 5 minute walk away from the hotel) but really the location was brilliant and allowed you to walk to all of the central London landmarks. Definitely recommend staying here.

Jack Webster

1/5

4 months ago

Great location, horrible everything else.

The hotel is incredibly well located, right next to Leicester Square in central London. That is everything positive that I can say about my stay here.

I have stayed in many different Premier Inns, because they are normally basic, but reliable and comfortable. My experience here was entirely different, and much worse than I have experienced in any other Premier Inn.

The hotel is old and run down, the cleanliness was poor and the bed and room was in desperate need of a little renovation. The building has NO CENTRAL HEATING, and the air conditioner in the room works for only 20 minutes before turning itself off. I found it completely impossible to sleep for even one night of the three night stay due to the unbearable cold. Many times it felt like the room was even colder than outside on the street. The walls are also thin and the floors creaky, meaning that the hotel rooms are pretty noisy.

After eventually managing to track down a member of staff, who was rather rude, I was offered a room change (which I was then told would have exactly the same problem), or a free breakfast. This did absolutely nothing to fix the problem.

When contacting them regarding their Good Night Guarantee, and to explain the problem, I waited over a month for a response and was politely told to sod off.

I have always had a good experience in a Premier Inn before, but after my experience in London Leicester Square, I will definitely think twice about staying in one of their hotels again, and certainly will find another option should I return to London.

joanne edwards

5/5

2 weeks ago

Very clean, lovely helpful and friendly staff. A fantastic nights sleep in fact so quiet over slept and nearly missed our delicious breakfast. A really lovely hotel right in the middle of where you want to be.

Andreas Gritsopoulos

1/5

2 weeks ago

Paying only for the location. Room rather basic. First time in a hotel room without a telephone. Door key system not working, so every time I wanted to go back in, had to go the reception and someone from the staff to walk me there to open with their own service key card. Emergency fire exit at ground floor locked or extremely firm. Wondering how evacuation would be possible.

Julia Kam

5/5

a week ago

The rooms are really well appointed with everything you need within arms reach. It’s super quiet given the location and you can get pretty much anything ordered to your room with not too much trouble. They also do nice surprises in room as well like champagne and cake. Great place to get ready to go out on a big night. Staff are very good.

Gustavo A. Bujanda

5/5

a week ago

Many thanks to the staff at W London for helping to make ours a wonderful stay at the start of May 2022.

We would specifically like to thank Andrea, at the Front Desk, for her professionalism, friendliness and expert advice on places to dine and visit. All of her suggestions were excellent!

Our compliments as well to the Concierge Desk, for their constant availability and assistance in securing our train tickets to Paris.

We will certainly recommend the W London to our friends and family, and make our way back to this wonderful property.

Sincerely,

Gustavo and Laura Bujanda

jeffrey lorber

5/5

a month ago

I stayed here 2 times, it was nice. China town is a great location, awesome food. Rooms are quiet.

Sofia Kamdar

5/5

2 weeks ago

Highly recommended food and service excellent. Staff very attentive. 10/10.

Went for afternoon tea. Service impeccable and they attend to your every need. I chose the vegetarian option and they had a good selection of veg option sandwiches to choose from. The cakes and scones have to be tried to be believed. Absolutely delicious. Good assortment of teas and drinks.

Melanie Clough

5/5

in the last week

Spent three wonderful nights here for a special birthday. Hotel, service and staff are excellent. There were a few little issues, but hats off to Valentin who rectified these very generously. It’s not always about what goes wrong, it’s often more to do with how those issues are handled, and Valentin on behalf of the fabulous Savoy showed just what a top class hotel this is. Highly recommended.

S T

5/5

3 months ago

I couldn’t have anything negative to write actually
Guess what I’m going there again in few weeks
What a lovely time with my husband alone. It felt so private n top quality lunch at Kaspar .
Amazing place . Delicious food and definitely top waitresses .

Thank you Savoy fitness and beauty and Kaspar

Since this review we have been there twice more. Had another lovely occasion yesterday. Great dinner at Gordon Ramsay. Thank you Savoy.

Valerie Brown

5/5

3 weeks ago

My room was excellent, clean and comfortable with the extra pillows as I requested. From the moment I arrived to departure assistance with taxi, every member of staff I met was exceptionally kind, thoughtful helpful friendly = excellent. I’d like to thank them all, they’ll know me, the lady using the tripod walker (to assist mobility) – Big big thank you.. it meant so much.. I now am brave enough to travel to London again! xx

Sean Patrick O’Reilly

5/5

a week ago

Been here a few times and this place has never disappointed. Friendly staff, clean rooms, good food and their gin bar has a great selection of gins! I usually stay here on business and haven’t had a chance to check out the amenities but will make an effort to do so the next time I stay here.

Alistair Kershaw (Akku)

4/5

2 months ago

Decent hotel in the heart of London. Clean and everything of reasonable quality. Reception staff all friendly, helpful, professional. Breakfast had a huge queue to be seated despite restaurant being barely quarter full. Service average at best. Bar closes very early. Room quite small. Room was quiet. Bed very comfortable. Price very acceptable for the standard of hotel.

Andrew DeCaro

2/5

3 weeks ago

Great location – walking or easy transit access to everything London has to offer. However, the hotel is dated and the rooms are far from elegant. The staff is very kind but we actually got locked out of our room because their system didn’t keep a card on file (how very Anna Delvey). Skip the hotel bar.

Ivo Flierman

5/5

2 months ago

Stayed at this hotel for a weekend a while ago. The rooms are very nice and the view is fantastic from the floor we were on. Also the room service is great – Caesar salad definitely recommended.

Definitely a must

Dean Z

5/5

a year ago

Friendly and convenient location

Melina Garcia Gerbaudo

5/5

a week ago

I was only one night, really a 5 star hotel. The location is perfect, close to everything. If you want to go to the theater it is a great option. The rooms are beautiful, you have several details that make the difference! The bathroom has both a shower and a bathtub and that is very useful for older people. Food and drinks on another level. Breakfast also delicious. I am celiac and they have everything gluten free, something that really makes it inclusive. The pool and gym are very comfortable spaces too, beautiful along with the spa. The attention of all very kind, friendly always. Expensive hotel but worth every penny. Incredible experience.

Bathsheba Weiss-Lijn

3/5

3 weeks ago

I went to the restaurant, Indigo, the service is excellent, but they do finish last orders at 9.45, which meant we had to rush to order as our movie ended late. The chips used to be excellent, but were a real disappointment. The potatoes were bad, not properly cooked and hard. No seasoning. All of us noticed and even the second batch were bad. The fish was good and my friends enjoyed their vegetarian dish. The puddings were ok, but not amazing. The cocktails were excellent and worth the cost. The Martini I had was delicious!

Tracy Tom

5/5

2 months ago

Came for the Charlie and the Chocolate Factory Afternoon tea for Mothers Day and wow, what a fantastic meal! The food was amazing and the service was brilliant. We enjoyed a relaxed couple of hours eating and drinking and would definitely recommend to anyone whether you’re a fan of the book and films or not. Wonderful themed Afternoon tea, the tomato dessert is something you can’t explain but it’s wonderful!

Julie Robinson

3/5

a week ago

We booked this because it is close to the Royal opera House but it proved to be a great location for everything else covent garden had to offer.room had very ‘tired’ decor but beds were comfy and clean and staff were lovely

enzo papandrea

3/5

6 months ago

Great location. Try and book in advance as you’ll pay less. Mine was a last minute booking so I paid a lot. Staff really friendly. Great view. Just needs a good deep clean. Stains on carpets etc are a little off putting. Generally clean as in sheets towels etc. On the whole a Lovely experience

Simon Palmer

5/5

2 weeks ago

went for a private cinema showing and dinner before hand.
just superbly done.

Susan Williams

5/5

a month ago

Huge hotel in an amazing location. Right next to the wheel. Check in was quick and easy. There is maybe 10 steps to enter the hotel from the street, I didn’t see a wheelchair accessible entrance either, so this is worth considering.

We stayed in room 440 on the 4th floor. No views of the Thames unfortunately, but we could see part of the wheel from the window, which actually opened more than a inch! Beds are comfortable and we slept well. Bathroom clean. Shower over the bath.

Breakfast is busy but the restaurant is a decent size and they have multiple toasters and coffee machines and it’s the same with the food. Despite a full restaurant at breakfast time, we got shown to our table quickly and accessed the buffet easily and everything was available.

Highly recommend this hotel. Decently priced and an amazing location for everything on offer in London.

Rich Lewis

4/5

a month ago

Great Family Hotel in fantastic Location. Good value and the opportunity to have an all you can eat breakfast for £10.50. The London Eye is outside the door and the Houses of Parliament and the West End a short stroll away. A great base for a City break or business in the capital

Georgette Harris

5/5

2 months ago

I couldn’t believe where I was staying. It was so quiet, considering how close it is to the attractions of central London/Westminster. In my element, I was able to really take in the grand our and history of all of these buildings that surrounded the area. The fact that its so cost effective and so central is mind blowing. Well worth staying there for quiet, convenience and comfort

Brady Koerner

1/5

3 weeks ago

Quite possibly the most disappointing hotel stay I have ever had.
Aside from the location and the incredibly lovely doormen, there are very few redeeming qualities to this hotel.
The rooms are small and the beds are uncomfortable. The pillows are paper thin.
When we arrived to our room, the A/C wasn’t working. We called and maintenance informed us the unit was hard set to heat. The room took 4 hours to cool down so we requested a fan THREE different times and no fan ever arrived.
We ordered room service on our last night and ordered the vegan burger on the menu. They brought a chicken sandwich instead because “they don’t have the vegan burger” but didn’t call to ask what kind of replacement we would like.
You will be specifically paying for a great location here but that alone doesn’t make it worth it the price.
We came here by recommendation and to say we have been completely disappointed is an understatement.
Do yourself a favor and find a better place to stay.

ryan macdonald

5/5

2 months ago

Classy hotel with classy staff. This hotel goes above and beyond. I stayed for 7 nights and it was amazing each time. The doormen and concierge are wonderful. The breakfast was amazing and fresh.
Service was impeccable.
The hotel is well kept. Anyone saying otherwise needs to go stay in a brand new build, this place has kept up on elegance and it super clean.
Afternoon tea is a must.
I traveled the world for a living, the Peabody in Memphis was my favorite hotel…. Until now.
The classy ambiance is shared alike with professional staff members.
10 out of 10 stars.

R. Boden

4/5

a month ago

Booked a month ago as we were going to see a show. Fantastic reception on arrival, we arrived early and were able to check in early, and leave our case for the day once checked out the next day . Clean rooms, delicious food and good range for breakfast, very friendly door man. Only negative was when we booked we were told we could have inter connecting doors, but on arrival were told the rooms we had booked don’t come with interconnecting doors but would be next to each other, so my husband and I had to split between both rooms ( we had booked directly with them on the phone). Also we found the room a bit too warm!

Sharon

5/5

in the last week

I went to the Refuel restaurant for afternoon tea and it was a lovely experience. The scones were beautiful, crispy on the outside and soft on the inside.

Adam Smith

5/5

2 months ago

Great service. Made us feel very welcome. The lovely doorman at once collected our luggage and was very friendly.

I will surely be recommending Soho hotel to my colleagues in the future.

Fiona Crehan

5/5

a month ago

I dropped into Soho Hotel on a Sunday afternoon with some friends for tea. We did not have a booking. They were able to fit us in. Lovely place, delicious treats, great service and quality while being unpretentious.

Lynn

5/5

3 months ago

This hotel is magnificent and centrally located to many popular sites!!! The room was spotless, had a gorgeous view of the Thames River, and the mattress was SO comfortable!!!! The staff was extremely nice and welcoming. I have to add that their room service was literally the FASTEST I have ever had in the MANY years that I have traveled!!!!! Seriously it was SHOCKING FAST!!!!! We used room service multiple times and the food was piping hot, delicious and again CRAZY FAST!!!!!!! If you are ever heading to London I highly recommend this hotel.

Lee D

5/5

3 weeks ago

A perfect place to host your visit to London. They think of everything to include having ample outlets in the room with both UK and European standard plugs and usb chargers. Beautiful rooms and perfect location. Close to everything you want to see.

Michelle Robinson

5/5

2 months ago

We didn’t stay at the hotel but were having dinner there. We had an issue with our buggy and the lovely people on the door were absolutely fantastic. They helped us in up the steps and patiently waited for us to get the baby sorted and then looked after the buggy for us. Very helpful, very professional. Thank you so much.

shahram khalifehloo

1/5

a year ago

Food and service was terrible no taste and so disappointed but place has great view

Nir Kushnir

5/5

2 months ago

Large and comfortable rooms. Modern atmosphere at one of the best locations in town. A variety of food options on-site and plenty of spots to choose from nearby. Good access to tube stations. Friendly staff and attentive management. Consider booking directly with the hotel as their packages offer additional value. For families with teenage kids, the connected VIBE suite is a nice setup.

Carmen Jones

5/5

a month ago

Superb hotel, would highly recommend. Had a wonderful evening stay.
Rooftop bar is also great

Dustin Schroeder

5/5

a month ago

Stayed here five nights to do some sight seeing around London. The hotel is within walking distance to the tube and to some major attractions. There are also great restaurants right around the corner. The staff is very friendly. They have a great outdoor bar area on the second floor that overlooks the court yard that is really under rated. If you get time in the evening check it out. We opted to include the breakfast in our room rate and it was well worth it. The breakfast is buffet style with a choice of drink. They do make a great mocha so ask for that when seated. If you get a chance, read House of Spies before you come, you will be thrilled.

Megan Dwyer

5/5

a month ago

We have stayed at many hotels in our travels. This one is at the top of our list for service excellence. All the staff were so happy, personable and very accommodating. The ambience of the hotel was of a boutique five star hotel. We did the afternoon tea…all of the sandwiches and cakes were prepared on site and the service was delightful. The bar and dining staff, as well as the concierge, and the attendants were so helpful and seemed to really care about the experience. Well done St Ermins! We will say with you again.

Linda Pearson

4/5

in the last week

Fantastic hotel, very helpful staff, great location when visiting London centre. Close to tube. Lovely breakfast, everything you could ask for. Drinks very pricey though!!

David brockbank

5/5

a month ago

Thank you for one of the best stays I’ve had, the rooms were very clean and had a great shower which for some reason most other hotels seem to fail on. The customer service is amazing too, we needed to store our bags before and after check in and this was not a problem. The staff were always so nice it made our weekend stay so much better and I would recommend this place as a must as I know you will not find better anywhere else.

Jordan Lewis

5/5

a month ago

We stayed here for 4 nights at the start of April whilst visiting London. The hotel is in a great central location close to anything you’ll ever need and surrounded by all the popular sights within only a short walking distance. If you’re lucky you can just look out of your window and see the London Eye up close and Big Ben just to the left. Beds and rooms are clean and comfortable as Premier Inns always are. Encountered some lovely friendly staff as well throughout the stay who always greeted you as you walk through the lobby. Only downside was that in the shower in our room would not drain the water away so the floor would entirely fill up and would take ages to go down again which meant that you could not take a shower for that long or have multiple people use it in quick succession. Good way to save water though I guess.

Zena Van Der Ven

4/5

a week ago

Premier inn rooms remind me of the ibis hotels back in Australia. Basic but good. However a little dissapointed there was no fridge for basic needs as were staying for a week, it would have been nice to have been able to buy fresh milk etc for breakfast. Our room was supposed to be twin singles. We got a queen and single bed divan not the most comfortable bed.

Anita Rogers

5/5

a week ago

Very friendly service in all areas. Rockwell bar has a nice outlook, bright airy with excellent decor and good choice of drinks.
Enjoyed a sociable evening on the roof terrace with food and drinks, small menu though. It was very chilly and windy. Thank goodness for the blankets that were provided.
Room was spacious clean and comfortable and a cheeky side view of Nelsons Column.
Very good variety and quality of choice for breakfast.
Wouldn’t hesitate to recommend or stay there again in the heart of London.

Monika B

5/5

a week ago

This hotel is A+. The room is clean and amenities are very nice. As a Hilton member, the breakfast was included as well as all drinks in the room fridge and coffee/tea. The coffee was a wonderful espresso machine and real milk. Water daily was replenished and toiletries. The breakfast was amazing. Anything you could want was offered. Fresh fruit, latte or cappuccino, eggs etc etc. very good. Hotel is centrally located to everything within walking distance. Very safe at night. Easy to get to the underground and bus system. Would highly recommend. The rooftop bar was a little disappointing but we did it.

Katie Kay

5/5

a week ago

We had a wonderful stay! Location was great! I was very pleased with the privacy of the rooms and how they were quiet even when Trafalgar Square was buzzing. Everyone we encountered was kind and helpful. Would definitely recommend and will stay again on future trips.